Your front desk,
staffed around the clock.
Primavox answers every call — reservations, questions, check-in details. A natural voice, in seconds, no hold music.
GDPR-compliant · Servers in Germany · Answer in under a second · 24/7
Every missed call is a lost booking.
In the evening, on weekends, at peak season — when no one picks up, the guest hangs up and calls the next hotel. You never even hear about it.
Can't find front-desk staff for the phone?
Primavox picks up — day and night, no sick days, no job ads. And it replaces no one: your team looks after the guests on site, Primavox handles the phone.
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01
No one at the front desk for the phone
Staff are scarce and a front-desk hire is hard to find. Primavox steps in — day and night, no job ads, no sick days. It complements your team rather than replacing it.
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02
Calls outside front-desk hours
At night and on weekends, enquiries go nowhere — exactly when spontaneous bookings happen. 30–50% of all hotel calls are booking requests, and roughly one in five is lost when no one answers. At room rates from €150 upwards, that adds up fast.
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03
Busy during check-in
When the front desk is swamped, the phone goes unanswered — and the guest won't wait.
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04
Always the same questions
Breakfast, parking, check-in time, dogs allowed? Your team answers them a hundred times over instead of looking after guests.
Every phone booking saves commission.
Bookings via Booking.com & co. cost 15–25% commission. Primavox takes reservations directly over the phone — commission-free. Just 2 direct bookings a day quickly add up to over €4,000 a month that would otherwise go to the portal.
A staffed front desk in three steps.
We learn your hotel
Rooms, rates, check-in times, breakfast, pet policies — Primavox knows your hotel as if it were part of your team.
Primavox answers the phone
24/7, in your guest's language (German, English and more), in a natural voice. Reservations, questions, check-in details — answered instantly, no hold music.
You see every conversation
Every call is logged as a transcript. You keep full oversight — and never miss an enquiry again.
A front desk that never sleeps.
No more “Please call back during our opening hours.”
Primavox takes every call — at night, on weekends, at peak season. Every enquiry becomes a chance at a booking instead of vanishing into voicemail.
- Takes reservations — dates & rooms captured cleanly and forwarded to you.
- Common questions answered instantly — breakfast, parking, check-in, pets.
Multilingual, precise, always friendly.
International guests feel understood — Primavox replies in your guest's language (German, English and more). Routine enquiries run automatically, and your front desk gains time for the guests on site.
Hoteliers who never miss a thing.
“Since Primavox, not a single evening call slips through — and so no booking either.”
“My front desk is noticeably relieved, and guests get an answer straight away.”
“Setup was done in two days, and it has simply run ever since.”
Frequently asked questions
What happens to the data? Is it GDPR-compliant?
Yes. Processing is GDPR-compliant, servers and data processing are located in Germany or the EU (Frankfurt am Main), and we sign a data processing agreement (DPA) with you. For quality assurance, conversations are recorded (audio & transcript) and deleted after 6 months at the latest. Details in our privacy policy.
Doesn't it sound like a robot?
No. Primavox speaks with a natural, warm voice and responds in real time — no touch-tone menus, no choppy prefabricated snippets. The best way to judge is to experience it yourself in a personal demo.
How long does setup take?
Usually two to just a few days. We capture your hotel's key details, set them up in Primavox and activate the phone number. You don't need to change anything technically.
What if a case is too complex? Is it handed off to a person?
Yes. For complex or sensitive matters, Primavox transfers to a person or takes the contact details for a callback. The guest is never left without an answer.
Experience your
new front desk.
A no-obligation intro call with the Primavox team — we'll show you how to try Primavox for your hotel risk-free, with a satisfaction guarantee.