Country hotel on a lake at dusk, its windows lit

Your front desk is off duty. Your phone isn’t.

Primavox answers calls when nobody at the front desk can pick up: room requests, booking enquiries, late arrivals. You get the call note.

Request a free test call Book an intro call

In use at owner-run hotels in Bavaria, Saxony and Lower Saxony.

What changes for you.

Friendly, in the tone of your hotel, in German and English.

Guest on the phone in the evening, city lights in the background

No booking slips away

Anyone who calls in the evening gets an answer. Not the voicemail.

Host at a wooden front desk in the light of a table lamp

Sounds like your hotel

We set up the voice, tone and answers for your hotel. You listen to it first.

Hotelier at a desk with a notebook and phone

You stay in the picture

After every call you receive a short call note.

This is how Primavox sounds.

A sample call, the way it reaches the front desk in the evening. Spoken in German, with an English translation.

Sample call

Primavox
Guten Abend, Landhotel am See, hier spricht die digitale Assistentin. Wie kann ich Ihnen helfen?
Good evening, Lakeside Country Hotel, this is the digital assistant speaking. How can I help you?
Guest
Guten Abend. Haben Sie am Wochenende noch ein Doppelzimmer frei?
Good evening. Do you still have a double room available this weekend?
Primavox
Für Freitag bis Sonntag ist ein Doppelzimmer frei. Soll ich es für Sie notieren?
A double room is available from Friday to Sunday. Shall I note it down for you?
Guest
Gerne, auf den Namen Becker. Wir kommen aber erst spät abends an.
Yes, please, under the name Becker. But we won’t arrive until late in the evening.
Primavox
Kein Problem, Herr Becker, die späte Anreise ist notiert. Die Rezeption meldet sich morgen früh mit der Bestätigung.
No problem, Mr Becker, the late arrival is noted. The front desk will get back to you tomorrow morning with the confirmation.

How to get started.

Three steps, that’s all.

Dining room with wooden walls, a chandelier and laid tables

We get to know your hotel
One conversation about rooms, hours and the particulars of your house.
You listen to the voice
Only once it sounds like your hotel does it answer the phone.
Primavox takes over
Whenever nobody at the front desk can pick up.

What comes in by phone in the evening.

Primavox answers the common requests itself.

Hotel room with white pillows and warm lamplight

Room requests and availability

Hotel corridor in the evening with floor lamps

Late arrivals

English for international guests

Breakfast table with coffee and pastries

Questions about the hotel

Frequently asked questions.

Does Primavox sound like a computer?

No. The voice speaks naturally, in full sentences, and responds to follow-up questions. You listen to it before launch and decide whether it suits your hotel.

What if a guest asks something Primavox doesn’t know?

Then Primavox says so openly, takes down the request and lets the guest know they will be called back. You receive the call note with all of the guest’s details.

Can Primavox book directly?

Primavox takes down the booking request in full: dates, room, number of guests, name and callback number. Confirmation stays with your front desk, so nothing happens without your review.

What do I need to change at my hotel?

Nothing in your phone system. Your phone forwards calls when nobody picks up or the front desk is closed. We set up everything else for you.

Which hotels is Primavox designed for?

For owner-run hotels, inns and guesthouses whose front desk is not staffed around the clock. In other words, for properties where the owner makes the decisions.

How do I find out what was discussed?

After every call you receive a short call note by email: the request, the dates, the guest’s name and callback number. So in the morning you can see at a glance what happened the evening before.